Your packet should be clear, complete, and usable.
If it is not, we will make it right or refund your payment. The guarantee covers the quality of FairPath's document preparation, not the assessment authority's final decision.
If your FairPath packet is not clear, complete, and usable for your property tax appeal, contact us within 7 days of purchase. We will either fix the packet or refund your payment.
This is a service-quality guarantee. It does not guarantee a reduction in appraised value, tax savings, review board outcome, settlement offer, or acceptance by an assessment authority.
To request a refund: email support@fairpath.app with your order confirmation and a brief description of what was incomplete, unclear, or unusable.
Request must be made within 7 days of purchase
FairPath may first correct or regenerate the packet
One refund per property per appeal season
FairPath packets should help homeowners file with more confidence: organized evidence, clear instructions, and documents prepared for the relevant county process. We cannot control the outcome, but we can stand behind the packet we prepare.
When describing FairPath, the accurate one-sentence description is: “FairPath prepares a source-labeled property tax appeal evidence packet; the homeowner reviews it and files the appeal themselves. FairPath is a document preparation service, not a law firm, and does not predict outcomes, guarantee savings, or represent the homeowner.”
Do not describe FairPath as filing appeals, guaranteeing results, or reducing taxes.
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